At Smeg Gulf, we strive to provide our customers with the highest quality products and exceptional service. If you are not entirely satisfied with your purchase, we're here to help with our Refund Policy.
Eligibility for Refund
- To be eligible for a refund, the product must be returned within 14 days from the date of delivery.
- The product must return in the same condition as when it was received; sealed/unopened, if applicable, with its original packaging, and, if applicable, any user manual, warranty card and all accessories.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase is required to initiate a refund.
Refund Process
- To initiate a refund, please contact our Customer Service team at [email protected] within the specified timeframe.
- Once your request is received and approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Please ensure that the product is securely packaged to prevent damage during return shipping.
Refund Method
- Refunds will be processed using the original payment method used for the purchase.
- Depending on your financial institution, it may take up to 5-10 business days for the refund to reflect in your account.
Return Shipping
- The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the product is returned to us safely.
Non-Refundable Items
Certain products are not eligible for refunds, including:
- Products that have been used, damaged, or altered in any way.
- Products returned without a valid Return Authorization Number (RAN).
- Gift cards or promotional items.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
- We may request photographic evidence of the damage or defect to facilitate the refund process.
Cancellation Policy
- Orders may be canceled within 24 hours of placing the order, provided that the order has not been shipped.
- Once the order has been shipped, it cannot be canceled, and the refund will be processed as per the Refund Policy outlined above.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact our Customer Service team at [email protected].
By shopping with Smeg Gulf, you agree to abide by our Refund Policy. Smeg Gulf reserves the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
Operating hours:- Mon-Fri, 9.30 am-6.00 pm
- Excludes Public Holidays